Uber acts swiftly after viral post on safety concerns in Delhi ride

Uber has taken swift action in response to a viral post by user Gajender Yadav, who recounted a troubling encounter involving his wife and an Uber driver in Delhi. 

According to Yadav’s account, the driver attempted to overcharge his wife, and despite her distress calls using the SOS button, Uber failed to intervene. 

If you are in Delhi….don't take ride with KARAN….car number DL1RTB4168.

Absolutely nonsense behavior from @Uber_Support @Uber_India cab driver. After driving for 1 km….cab driver started asking for Rs 200 extra. My wife even pressed SOS button for help from Uber 2 fix this… pic.twitter.com/rjgVpCospl

— Gajender Yadav (@imYadav31) April 22, 2024

Yadav’s post garnered significant attention, prompting Uber to reach out to him and confirm that action had been taken against the driver.

Yadav detailed how his wife faced a demand for an additional Rs 200 after covering just 1 km in the Uber ride. Despite repeatedly pressing the SOS button for help, Uber did not respond or address the situation promptly. 

My last post related to this Uber Incidence.

I was not prepared for this….receiving links of the articles in DM 🫣

The only intention was to make people aware about the ongoing condition of Uber. U never know when u will get stuck in emergency. It was also not the matter of… pic.twitter.com/msJTIsupeb

— Gajender Yadav (@imYadav31) April 23, 2024

Frustrated by Uber’s initial response, which focused on confirming the cash payment to the driver, Yadav stressed that the issue was not merely about the money but about ensuring passenger safety. In a subsequent update, Yadav revealed Uber’s assertion that the SOS button was a third-party feature not managed directly by Uber.

In a positive turn, Yadav shared that Uber had ultimately terminated the driver’s account due to misconduct. He expressed relief in knowing that the driver would no longer be associated with Uber, ensuring the safety of future passengers.