Air India Apologizes and Offers Full Refund After Passenger’s Frustration Over Flight Time Changes
Air India Apologizes and Offers Full Refund After Passenger's Frustration Over Flight Time Changes
The airline’s mishandling of flight schedules led to a missed flight; Sparks social media discussion on the importance of clear communication.
Dear @airindia, I had booked a flight for today to Bangalore which was supposed to leave at 9:00 Am.
— The Kaipullai (@thekaipullai) July 4, 2024
I get a message at 5:15 Am that the departure time has been revised to 11:45. So I change my departure time.
Now I get a message, half an hour ago that the flight is revised to… pic.twitter.com/ElxbaPyX0t
Recently, an Air India passenger faced a frustrating ordeal that resulted in missing his scheduled flight. His frustration increased due to multiple last-minute changes in departure times. The passenger had initially booked a flight from Mumbai to Bangalore, set to depart at 9:00 am. However, at 5:15 am, he received a message informing him that the departure time had been changed to 11:45 am. Adjusting his plans accordingly, he prepared for the new departure time.
To his dismay, just half an hour before the revised departure time, the passenger received another message stating that the flight had been rescheduled again, this time to 9:25 am.
Dear Sir, Thank you for speaking with us. As we investigate the reasons for the change in departure times, we have provided you with the option of an alternate flight or a full refund. We sincerely apologize for the inconvenience caused & look forward to serving you again.
— Air India (@airindia) July 4, 2024
The passenger took to social media X and expressed his frustration stating, “I am now going to miss my flight as I timed my departure based on your earlier message. Why do you do this? Can’t you handle a simple domestic flight?” He also shared screenshots of the flight timing changes to support his claim.
The post, shared on X on July 4, quickly gained traction on social media, garnering over five lakh views and more than 5,000 likes.
Air India responded to the passenger’s complaint, stating, “Dear Sir, Thank you for speaking with us. As we investigate the reasons for the change in departure times, we have provided you with the option of an alternate flight or a full refund. We sincerely apologize for the inconvenience caused & look forward to serving you again.”
The incident sparked a discussion among X users, with many expressing their own frustrations with the airlines
One user wrote, “Does anyone know what DGCA does?”
Another user commented, “Stopped flying with Air India. Absolute nightmare for last minute travel.”
As passengers rely heavily on accurate information to plan their journeys, airlines must ensure that any changes are communicated promptly and effectively to avoid such inconveniences.
