Pune Flyer Irked by Flight Delay & Poor Service, Swears Off Air India Express
Pune Flyer Irked by Flight Delay & Poor Service, Swears Off Air India Express
“I am never flying Air India Express or Air India in my life again,” stated Aditya Kondawar, prompting an apology from the airline.
June 26, 2024
Pune-based author and vice president of a startup, ‘Complete Circle’, recently took to social media platform X to vent his frustration over an awful experience on an Air India Express flight from Bengaluru to Pune. The flight, originally scheduled to depart at 9:50 p.m., was delayed by over two hours. When Kondawar finally boarded at 12:20 a.m., he was appalled by the filthy condition of the aircraft, noting stains on the seats and a foul odour.
Dear @AirIndiaX , Thank you for teaching me a very valuable lesson last night
— Aditya Kondawar (@aditya_kondawar) June 25, 2024
Never and I mean it with all seriousness – I am never flying Air India Express or Air India in my life again – I will pay 100% extra cost if needed but will take other airlines that are on time (only…
Kondawar shared his dissatisfaction on X, tweeting: “Dear Air India, Thank you for teaching me a very valuable lesson last night. Never and I mean it with all seriousness – I am never flying Air India Express or Air India in my life again – I will pay 100% extra cost if needed but will take other airlines that are on time (only 2 other airline options anyways). Will take a bullock cart but not your airline.”
He further elaborated on his experience, stating, “The flight, supposed to take off at 9:50 pm, took off at 12.15/12.20 am. The flight was stinking and the seats were so dirty and full of stains (IX 974 BLR to Pune). I have immense respect for the Tata group and their leaders – I expect perfection from them always and this is a disaster honestly speaking!”
LOL, no you won't
— Aditya Kondawar (@aditya_kondawar) June 25, 2024
I am sure you guys will keep losing many customers if you keep this up
Your aircraft cleanliness was worse than a Mumbai local
In response to his complaints, Air India Express issued an apology on Twitter, stating: “Hi Aditya! We apologize for the inconvenience caused due to the disruption in your flight schedule. Please note that the incoming flight was delayed due to reasons beyond our control. We will look into the issue raised regarding your aircraft experience and will fix it immediately.”
This is not the kind of experience we want our guests to go through. Could you please share more details on your concern along with your PNR via DM so that we can assist you further? https://t.co/kmx5RNQfvc
— Air India Express (@AirIndiaX) June 25, 2024
Unconvinced by the apology, Kondawar responded, “LOL, no you won’t. I am sure you guys will keep losing many customers if you keep this up. Your aircraft cleanliness was worse than a Mumbai local.”
This incident highlights the growing frustration among passengers regarding airline service quality and punctuality, and the impact such experiences can have on customer loyalty.
