Pune Police Introduces Weekly ‘Janata Darbar’ for Effective Grievance Redressal

Starting this Saturday, Pune Police will launch ‘Janata Darbar’ sessions at every police station to address citizens’ grievances effectively. This ‘Grievance Redressal Day’ will be held weekly, running from 10:30 AM to 1:30 PM, with the presence of the concerned Circle Deputy Commissioner and Assistant Commissioner of Police at each station. Initiated by Police Commissioner Amitesh Kumar, this program aims to resolve the various complaints and concerns of Pune’s residents. The city frequently experiences crimes like theft, robbery, housebreaking, assault, and traffic incidents, which often leave citizens dissatisfied with police actions and the lack of progress in investigations. Many individuals feel neglected or poorly treated when lodging complaints, leading to frustration and hesitance in reporting issues. Additionally, there are occasional complaints of harassment by traffic police.

Sanjay Patange, Senior Police Inspector, Wanawadi Police station stated that the initiative is being held to resolve the grievances of the complainants. 

To address these issues and improve citizens’ satisfaction, Police Commissioner Kumar has directed the police force, including the Additional Commissioner of Police, Circle Deputy Commissioners, Divisional Assistant Commissioners, and Senior Police Inspectors, to conduct these sessions every Saturday. The initiative will begin on 6th July, with specific officers assigned to different police stations:

Pune Police urge citizens with unresolved complaints or other issues to attend the Complaint Redressal Day at their respective police stations. This initiative is designed to enhance public trust, ensure timely resolution of complaints, and make residents feel safer in the city.

Joyville